We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). Background results will be evaluated on a case-by-case basis. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. We strongly recommend that you complete this within 5 days of your application date. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. Completion of this video interview is a requirement in order to be considered for our open position. ![]() This will include a set of questions for you to record a response to in addition to Game Challenges. Stay on top of all new product, system/tools and process changes as they are rolled out.īased on your job application information you may be given the opportunity to complete a video interview immediately after applying. Support Order processes and procedures of Lumen to key orders into the appropriate Order Entry System through to billing Utilize critical thinking skills to evaluate information provided in the order package, determine most efficient, yet accurate way to translate the information into ordering systems to ensure accurate product and technical information, required notes and accurate billingĮxhibit continuous learning and development by improving job skills through on the job training and available learning pathways Validate contractual information and other key customer informationĭevelop and maintain close working relationships with sales/CCMs, understand upstream and downstream implications and dependencies, ensuring orders are keyed timely and accurately. Partner with Sales, BPI, Sales Engineers, Provisioning, Account Management and product to resolve ordering issues for unique customer solutions Work with sales, provisioning, billing and operations to reconcile order status on less complex products/services while getting assistance from more experienced team members Occasionally handles escalations for special ordering requests and expedited order request Take orders by various means and ensure orders are keyed as well as execute quotes for customer signature, work on switches, orders for Local Exchange Carriers (LECs), Incumbent Local Exchange Carriers (ILECs) and Competitive Local Exchange Carriers (CLECs).Ĭoordination of Service Delivery functions and communication of order statusĬreate architecture confirmation document.
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